Welcome to Cowfold Medical Group
The Surgeries in Cowfold and Partridge Green provide the highest quality healthcare to patients in the West Sussex area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and we hope this surgery website will help keep all our patients up to date with news and information about our practice.
As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.
You will also be able to access any surveys we are running via the website.
*** To complete the GP Services Extended Access Survey please click on the 'patients' tab on the 'Have your say' page. ***
Click below to take the Friends and Family Test.
On line appointment booking is now available for G.P. appointments. Please go to the appointments page for more information
We would like to invite Patients to join a Patient Representative Group and help us improve the services we offer.
Please see our "Patient Representitive Group" tab on the right hand side of your screen.
ACCESSIBLE INFORMATION STANDARDS: DO YOU HAVE ANY COMMUNICATION NEEDS?
To enable us to improve communication with our Patients and to ensure that you can read and understand the information we send to you please let us know if:
- You need Information in braille, large print or easy read
- You need a British Sign Language Interpreter or advocate
- We can support you to lip read or use a hearing aid or communication tool
- You have any other communication/information needs
Please tell the Receptionist and complete the relevant form so that we can note your records accordingly.
SURGERY AND DISPENSARY CLOSURE
PLEASE NOTE THAT COWFOLD AND PARTRIDGE GREEN SURGERIES AND DISPENSARIES WILL BE CLOSED FOR STAFF TRAINING FROM
12.30PM ON WEDNESDAY
20 SEPTEMBER 2017
AND WILL RE-OPEN
AT COWFOLD AT 8.00AM ON
THURSDAY 21 SEPTEMBER 2017
AND PARTRIDGE GREEN AT 8.15AM ON
THURSDAY 21 SEPTEMBER 2017
IF YOU REQUIRE A DOCTOR
IN AN EMERGENCY PLEASE
TELEPHONE IC24 ON 0300 555 5252 IF YOUR CALL IS BETWEEN
12.30PM AND 6.30PM
NHS 111 IF YOUR CALL IS BETWEEN 6.30PM AND 8.00AM THE FOLLOWING MORNING AND IC24 ON 0300 555 5252 IF AFTER 8.OOAM
THURSDAY 26 OCTOBER 2017
PLEASE NOTE THAT ON
THURSDAY 26 OCTOBER
PARTRIDGE GREEN SURGERY WILL BE CLOSED
AND WILL RE-OPEN FRIDAY 27 OCTOBER
IF YOU NEED ANY ASSISTANCE PLEASE CALL
01403 864204 DURING NORMAL SURGERY HOURS
FLU CLINICS 2017
Details of the Clinics are as follows:
Tuesday 10 October 2017 2.30pm - 4.30pm
Wednesday 11 October 2017 2.30pm – 4.30pm
Tuesday 17 October 2017 2.30pm – 4.30pm
Tuesday 24 October 2017 2.30pm – 4.30pm
Wednesday 25 October 2017 2.30pm – 4.30pm
Monday 9 October 2017 9.00am – 12.30pm
Monday 16 October 2017 8.30am – 11.30am
Monday 23 October 2017 9.00am – 12.30pm
Monday 30 October 2017 8.30am – 11.30am
Further Clinics will be added during November 2017, if you are unable to attend one of the above Clinics
THE COWFOLD MEDICAL GROUP
WELCOME TO THE SUMMER NEWSLETTER 2017
You may have noticed a few new faces around the Practice recently.
- Part-time receptionist: Claire Young
- Dispenser: Charlotte Harding
- Nurse Manager: Esther Weld-Moore
Esther will be running daily clinics and we will now be able to offer additional afternoon nurse appointments on Tuesdays & Fridays at Cowfold.
You will be able to book all the usual nurse appointments with her including:
- Asthma reviews
- Diabetic reviews.
YES A LOCUM IS A REAL DOCTOR!
From time to time the Practice have to use ‘Locum’ doctors to ensure that we are still able to offer the same high level of service. Some people query whether or not they are actually fully trained ‘proper’ doctors!
The definition of a Locum is:
- A person who temporarily fulfils the duties of another.
- The Locum is a physician who works in place of the regular physician when that physician is absent.
They are, of course, fully qualified & often very experienced doctors, who may have been Partners in other surgeries. They have the same access to the clinical system & your medical records as your regular doctor. We run thorough checks on all the Locums we use.
If you need to see a doctor and your regular doctor is away please book your appointment with their locum if you are offered one by the receptionist. Of course, if you prefer you can wait until your regular GP is back in the practice but this may not be for 2/3 weeks.
Appointment availability is often at a premium, it can sometimes be difficult to get an appointment at a convenient time.
In JUNE 2017: 87 patients did not attend for appointments that they had booked with either a nurse or a doctor
PLEASE HELP US BY CANCELLING YOUR APPOINTMENT IF YOU NO LONGER NEED IT SO THAT IT CAN BE OFFERED TO ANOTHER PATIENT
WHY CAN’T I BUY ANY OVER THE COUNTER MEDICATIONS FROM YOU??
We are a dispensing practice which means we can only dispense medication for our patients that has been prescribed by our own doctors. We are not a chemist so we are unable to sell any medications over the counter. We cannot dispense private prescriptions, prescriptions from dentists, hospitals or other doctors. We cannot dispense for you if you live within 1 mile of a pharmacy.
We ask for 3 full WORKING days to fulfil a repeat prescription & 2 full WORKING days for the collection of the repeat paper prescription.
You can order your medications: On Line using EMIS Access; by fax; by post or in person.
We are unable to take repeat medication requests over the phone.
If you have any queries regarding any of you medications you can ring and speak to the dispensers on their dedicated telephone number 01403 788072.
STAYING SAFE IN THE SUMMER
Most of us welcome the hot weather, but when it gets too hot for too long there are health risks. During a heatwave this summer make sure that the hot weather doesn’t harm you or anyone you know.
The main risks of a heatwave are dehydration & heat exhaustion, and heatstroke. This can affect anyone but the most vulnerable people are the elderly, babies & young children, people with chronic illnesses, people with mobility issues, people with serious mental health issues, people on certain medications including those that effect sweating & temperature control, people who misuse drugs & alcohol, and very physically active people.
For advice on coping with the hot weather please go to the NHS Choices website.
Please note that the surgery will be closed for staff training from 12.30 on:
THE PATIENT PARTICIPATION GROUP (PPG)
The PPG is a group comprising of existing patients of the Practice. The purpose of the PPG is to involve patients in decisions about the range & quality of services provided by the Practice. The members of the PPG aim to both reflect & gain views of the Practices registered patients.
The PPG are always looking for new members. If you would be interested in becoming a member of the PPG please e-mail at: CowfoldPPG@gmail.com
We meet quarterly at the Practice with the Practice Manager.
If, as a patient you have any issues with the Practice that you feel can’t be dealt with by the Practice Manager, you can contact the PPG via the same e-mail address.
Following Dr Stupple's retirement, Dr Carter will continue to see Dr Stupple’s patients at both Cowfold and Partridge Green, until the new Partner:
Dr Corinne Fletcher joins the Practice at the end of the year.
In the meantime Dr Jennifer Willis will be working alongside
Dr Carter and sharing the list of patients.
With effect from 1 April 2017
Dr Carter will be working:
Partridge Green: Monday, Tuesday and Wednesday:
Cowfold: Tuesday: 3.30pm -5.00pm
Please also note that with effect from 1 April 2017
Partridge Green will be open on a Friday morning and not a Friday afternoon. This is to enable the Practice to provide an additional Phlebotomy Clinic.
Dr Willis will be working:
Partridge Green: Thursday and Friday 9.10am – 12noon
Cowfold: Thursday and Friday: 2.00pm-4.00pm
MINOR INJURIES UNITS
A MINOR INJURIES UNIT IS AVAILABLE AT HORSHAM HOSPITAL AND IS OPEN
MONDAY TO FRIDAY: 9.00AM TO 5.00PM
THERE IS ALSO AN URGENT TREATMENT CENTRE AT CRAWLEY HOSPITAL WHICH TREATS MOST INJURIES OR ILLNESSES WHICH ARE NOT LIFE THREATENING
THE CENTRE IS OPEN 24 HOURS A DAY, 7 DAYS A WEEK
ACCIDENT & EMERGENCY
PLEASE DO NOT ATTEND ACCIDENT & EMERGENCY UNLESS IT IS A MEDICAL EMERGENCY AND IS LIFE THREATENING
(Site updated 18/09/2017)