Blood, Urine and X-ray Results Your doctor will normally advise you how long it takes for test results to arrive back in the practice. Please call between 12 noon and 1.00pm for any results of tests performed by your doctor.
Appointments Please call at the reception or telephone during office hours only or log on to your EMIS Access and book on line. For ROUTINE appointments or queries about results, please avoid telephoning between 8.30 a.m. and 10.30 am. It is usually much easier to telephone the surgery in the afternoon.
Cancelling your AppointmentIf you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.
Our telephone availability is between 08:30 and 18:00.
Monday - Friday - 08:15 to 13:00.
Prescriptions and medication may be collected during these hours.
Please call at the reception or telephone during office hours only. For ROUTINE appointments or queries about results, please avoid telephoning between 08:30 and 11:30. It is usually much easier to telephone the surgery after 11.30a.m.
On line appointment booking is now available using the link above. This facility is for booking G.P. appointments only. You will need to register to use this service. Simply call into the reception at either Cowfold surgery or Partridge Green surgery and we will provide your log in details straight away. If for any reason you cannot access a suitable appointment on line simply phone the surgery in the usual way.
SAME DAY problems will always be provided with immediate attention, either by an appointment or by speaking to the doctor.
We are now fortunate to have an advanced nurse practitioner and a clinical pharmacist who can see many conditions previously only seen by the doctors. So that they can direct you to the most appropriate clinician the receptionists will be asking you for details about why you want to be seen.
The doctors and nurses are happy to give advice over the telephone for problems which do not require an appointment or visit. It is helpful to let the receptionist know your details. The receptionist will ask for a contact telephone number where the doctor can ring you back when available.
Please note that reception staff are, for the most part, not medically qualified and are unable to give you medical advice.
Please do not phone before 08:30 or after 18:00 if your call is not urgent. If the doctor is unavailable you will be asked to leave a message. If your call is of an urgent nature your call will be passed to a doctor.
Do let the receptionist know if you wish to discuss several problems with your Doctor as it may be sensible to increase the length of your appointment.
Our GP team usually operates on the following days but please keep in mind that this is subject to change so please contact our reception team for up to date availability at our Cowfold and Partridge Green sites.
Dr M Smethurst: Monday, Tuesday, Thursday, Friday. (Cowfold)
Dr K Carter: Monday, Tuesday, Wednesday. (Mornings at Partridge Green)
Dr L Webb: Wednesday, Thursday, Friday. (Cowfold)
EVENING AND WEEKEND GP APPOINTMENTS
A new weekend and evening GP service has been commissioned through Alliance for Better Care (ABC) to provide additional access to primary care services. New GP Hubs will be operating in Mid Sussex which will offer pre-bookable GP appointments for patients registered with a practice in Mid Sussex. Weekday evening appointments are being offered from Dolphins Practice in Haywards Heath and from Cuckfield Practice. Saturday appointments are available in Burgess Hill. You can book an appointment by contacting Cowfold Surgery in the normal way during our opening hours. GPs working at the Hubs will be able to access your medical records. In order to book an appointment you will need to give your agreement to this at the time of booking.
It is very helpful for the Nurse if you can let the receptionist know why you want the appointment. It may be that you need to see a specific Nurse, or you may need a longer than average appointment.
Our Nursing team usually operates on the following days but please keep in mind that this is subject to change so please contact our reception team for up to date availability at our Cowfold and Partridge Green sites.
Susanne Packham (Nurse Practitioner): Monday, Tuesday, Wednesday, Thursday, Friday.
Jane Wyatt (Practice Nurse): Wednesday, Friday.
Home visits are only for those too ill to come to the surgery or housebound patients. When a home visit is necessary please telephone before 10:30.
Please give the receptionist your name, address, telephone number, age and brief details of your illness.
Our receptionists are trained and bound by the same rules of confidentiality as the doctors and nurses.
Our Health Visitors are based at Hassocks.
The Health Visitors can also be contacted on 01273 847832
The Horsham and Mid Sussex Clinical Commissioning Group commissions Out of Hours cover for all patients registered within our practice area.
Whenever you call the Cowfold or Partridge Green Surgeries between the hours of 6.30 p.m. and 8.00 a.m. and they are closed you will be asked to phone the Out of Hours Service Provider via NHS 111 by dialling 111.
For calls between 8.00-8.30 a.m. and 6.00-6.30 p.m., please contact IC24 direct on 0300 5555252.
What is NHS 111?
NHS 111 is a direct telephone support service for people in Sussex to assist in how best to access medical help fast when it is not a life-threatening situation. The service is available for people who are unsure whether they need to go to A&E, need more information about where to get NHS help or generally need reassurance and advice.
The easy to remember number – that is available across the country - has been introduced to help people get the right help, at the right time, especially at weekends and out of hours.
NHS 111 is free to call and is available 24 hours a day, 365 days a year.
By calling NHS 111, you will reach a team of fully trained advisers, and experienced nurses and doctors who will assess your condition and direct you to the local service that can help you best, when you need it.
Three numbers for your healthcare needs:
MINOR INJURIES UNITS
A MINOR INJURIES UNIT IS AVAILABLE AT HORSHAM HOSPITAL AND IS OPEN:
MONDAY TO FRIDAY: 9.00AM TO 5.00PM
THERE IS AN URGENT TREATMENT CENTRE AT CRAWLEY HOSPITAL WHICH TREATS MOST INJURIES OR ILLNESSES WHICH ARE NOT LIFE THREATENING
THE CENTRE IS OPEN 24 HOURS A DAY, 7 DAYS A WEEK
ACCIDENT & EMERGENCY
PLEASE DO NOT ATTEND ACCIDENT & EMERGENCY UNLESS IT IS A MEDICAL EMERGENCY AND IS LIFE THREATENING
IF YOU REQUIRE A DOCTOR IN AN EMERGENCY WHEN THE SURGERY IS CLOSED
ALTERNATIVELY PLEASE CALL THE SURGERY ON 01403 864204 AND LISTEN TO THE WHOLE OF THE MESSAGE FOR FURTHER INFORMATION
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