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Blood, Urine and X-ray Results Your doctor will normally advise you how long it takes for test results to arrive back in the practice. Please call between 12 noon and 1.00pm for any results of tests performed by your doctor.
Appointments Please call at the reception or telephone during office hours only or log on to your EMIS Access and book on line. For ROUTINE appointments or queries about results, please avoid telephoning between 8.30 a.m. and 10.30 am. It is usually much easier to telephone the surgery in the afternoon.
Cancelling your AppointmentIf you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.
To order your Repeat Prescriptions Online please click on the link at the top of this page.
Cowfold and Partridge Green Surgeries are dispensing practices. The majority of our patients can collect their medication at the surgery. If you live within a mile of a Chemist the law states you must be a non dispensing patient and you will have to take your prescription to the Chemist or the surgery will send your prescription to a designated Pharrmacy.Repeat Prescriptions are issued on a 28 day basis. This enables us to monitor correct medication usage and also helps to prevent wastage. If your doctor agrees to you having repeat prescriptions they can now be requested on-line using the link above, in person or by a note, or the side slip of your precsription. We also have a post box in the entrance to both surgeries where repeat prescriptions may be left.
Remember that there is usually a prescription charge for each item of medication. From April 2018 this will be £9.15 per item. If you have more than 1 item per month it is cheaper to purchase a pre-payment certificate for either 3 months (£29.65) or 12 months (£105.90). Evidence of Pre-payment Certificate or Exemption will be required when collecting your medication. Ask at the dispensary for more information. NHS West Sussex Prescribing Policy letter
Repeat Prescriptions: Dispensing Patients
PLEASE NOTE THAT REQUESTS FOR REPEATS PRESCRIPTIONS CANNOT BE TAKEN OVER THE PHONE
We need to get your doctor to authorise and sign the prescription. Your medication is then ordered, dispensed and checked by our team of dispensers.
we are asking that you allow
FIVE FULL WORKING DAYS
from the day you order your medication to the day you collect it.
Repeat Prescriptions: Non Dispensing Patients
Please note that requests for Repeat Prescriptions cannot be taken over the phone.
Prescriptions that are to be collected from the Cowfold Medical Group without the medication being dispensed will be ready for collection after THREE FULL WORKING DAYS from the time of the request.
For patients who collect their medication direct from Lloyds pharmacy, please allow five working days from requesting your medication.
If you are a non dispensing patient, once the prescription has been signed it can be collected or sent to a local nominated Pharmacy, or posted to the patient with an SAE.
Please allow FIVE full working days, excluding weekends and Bank Holidays, for your request to be processed where we are dispensing your medication
Please note that we cannot take requests for Repeat Prescriptions over the phone.
With effect from Monday 21st May 2018 an answer machine will be in operation in the Cowfold Dispensary (tel no: 01403 788072)
Please leave any messages for the dispensers on this machine, it is checked regularly throughout the day, & the dispensers will deal with any queries.
Please remember that we do not take prescription requests over the 'phone.
If you are in need of Urgent Medication please contact the Practice.
DISPENSARY OPENING TIMES
MONDAY - 8.30-1PM
Urgent Prescription Policy
Due to an increasing number of requests for repeat prescriptions to be issued urgently, we have to review how we handle these requests in order to provide safe and consistent service to all our patients. Requests for prescriptions outside the normal prescription protocol impacts significantly on both doctor and administrator staff time.
If you ask for an urgent repeat prescription. you will need to give the reason for your request.
The majority of repeat prescriptions are non-urgent and will be processed through the normal prescription process. Please make sure that you request any medication before you run out, prescriptions take up to five working days to process.
You can request your authorised repeat medication:
-On-line, anytime day and night. (Contact reception if you need your login details.)
-By post or dropping the request anytime in our post box.
URGENT REPEAT PRESCRIPTION REQUEST FORM
If you have seen a hospital clinician who has requested a medication to be prescribed by your GP this will be carried out through the normal prescription process (up to five working days.)
We will not issue urgent prescriptions for items that can be bought over the counter.
It is your responsibility to ensure that you request any medication seven days before you run out.
It will be down to the GP's discretion as to whether the request is urgent or not.
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